Resources On-Demand

How a No-Cost Fixed Ops Conversation Turned Into Measurable Business Growth

See why Beck & Beck Buick GMC partnered with JM&A Group to strengthen Fixed Ops performance and customer experience.

Why Fixed Operations Success Begins with the Guest Experience

See why the guest experience is the foundation of dealerships Fixed Operations retention and profit stability.

How MileOne Approved Claims Faster and Saved Technicians Time

How MotorWorld of MileOne Auto Group cut claim cycle time by moving fixed ops from manual friction to digital execution.

Improving Dealership Performance & Customer Experiences

How dealerships can improve processes, support their people and deliver a more consistent, customer-focused experience.

NADA 2026 Recap: Dealer Priorities for the Year Ahead

Key priorities dealers are focusing on after NADA 2026, from technology and EV strategy to F&I performance.

How F&I Reserves can Support Long-Term Dealership Performance

How dealerships evaluate F&I performance across the ownership cycle to support long-term goals.

How Dealers Use Virtual F&I to Improve Coverage and Customer Experience

See how dealers use Virtual F&I to strengthen coverage, support compliance, and deliver a more consistent customer experience.

Build a Strong Team that Drives Your Dealership Forward

How JM&A helps dealers build stronger teams and leaders through training, coaching, and Predictive Index insight.

Virtual F&I: A New Era of Efficiency & Profitability for Dealerships

Understand how Virtual F&I streamlines the F&I process to improve efficiency and boost dealership profitability.

How Dealerships Are Taking Control of Health Insurance Costs

Discover how your dealership can help cut costs, boost benefits and increase retention with health captive programs.

Maximizing Dealership Profit with Profit Participation Programs

Explore profit participation programs built to align with your dealership’s financial and operational goals.

Build a Seamless Profit Pipeline for your Dealership

Learn how aligning Sales, F&I, and Fixed Ops can increase dealership profitability, close profit gaps, and enhance team performance.

Driving Forward: Creating Certainty in an Uncertain Market

Driving Forward shares dealer success, strategic insights, and leadership as we navigate a shifting landscape.

JM&A Group's Automotive Trends Report

See how dealers nationwide fared in the second quarter of 2026 and what you can do to maximize dealership success.

5 Signs Your Current F&I Provider is Holding You Back

Automotive dealers concerned about their performance growth can explore ways to evaluate their current provider.

Ultimate Guide to Dealership Growth

Discover actionable ways to improve performance across your dealership in this in-depth guide for dealer owners and leaders.

Unlocking F&I Profitability in a High-Price Market

Discover new opportunities to boost F&I performance, even during a challenging economic environment in automotive.

Thriving Through Tariffs: Five Strategies for Fixed Ops Profitability

Discover practical fixed-ops profit strategies to help your dealership thrive despite rising tariffs.

Dealership Growth Strategies: Effective Process Implementation

See tips for improving your dealership operations through strategic plans to enhance training, technology and more.

Maximizing Fixed Operations Profitability: Strategies for Success

Learn actionable insights for dealership leaders to help optimize fixed operations performance and profitability.

Understanding Tax Implications of Profit Participation Models

Make informed decisions about F&I profit participation models and their tax implications to drive profitability.

Empowering Dealerships with Dealer-Owned Warranty Corporation (DOWC)

Learn about the benefits and challenges of a DOWC participating structure for automotive dealerships and more.

Uncover the Benefits of Producer Affiliated Reinsurance Company (PARC)

Learn how a PARC structure works at your dealership and what factors to consider before adopting this program.

Maximize Profits with a Retrospective Commission Dealer Program

Learn the key benefits of implementing a Retrospective Commission profit participation structure at your dealership.

Optimize Cash Flow with a Guaranteed Retro Dealer Program

Learn the key factors when implementing a Guaranteed Retro Dealer Profit Participation Structure at your dealership.

Understanding the 1+ Commission Profit Participation Structure

Discover the key factors of implementing a 1+ Commission Profit Participation Structure at your dealership.

Diversifying Dealership Income with NCFC (Non-controlled Foreign Corporation)

Discover the benefits and challenges of starting a Non-Controlled Foreign Corporation at your dealership.

The Essential Digital Retailing Tools for Modern Dealerships

Discover the latest digital tools and platforms that can support sales and F&I processes at your dealership.

Maximizing Profits with the Right F&I Profit Participation Program

Learn how to choose the right F&I profit participation program for your dealership to achieve maximum growth and profitability in this guide.

Understanding Sales and Automotive F&I Trends: Boosting Dealership Profitability

Stay in step with automotive sales trends, F&I developments, and more to keep your dealership thriving and profitable.

F&I Admin Fee vs. Ceding Commission: Which Is Best for Your Dealership?

Get a better understanding of the cost and value of F&I admin fees vs. ceding fees and how they align with your goals.

Common Misconceptions About Profit Participation Programs for Auto Dealerships

We’re sharing the benefits and dispelling popular myths about profit participation programs.

How to Decrease Dealership Turnover

Learn to improve your talent retention to boost profitability and efficiency and avoid costly turnover losses.

Navigating Automotive Digital Transformation in a Rapidly Changing Market

Learn how digital transformation enhances dealerships and the considerations to review when adopting this strategy.

The Evolution of F&I in Digital Retail

Everything you need to know to embrace F&I digital retail in your dealership to boost sales and customer satisfaction.

Advantages of Digital Retailing in Automotive: Transform the Experience

Create a best-in-class buying experience for your customers by understanding the benefits of automotive digital retail.

Automated vs Comprehensive Embedded Insurance: Choosing the Right Model

Compare comprehensive vs. automated embedded auto insurance to find the best platform for your dealership.

Service Drive Success: Growing Revenue Through Effective and Efficient Processes

Growing Revenue with a Fixed Ops Focused Partner

Unlock New Profit Opportunities with Fixed Ops Transformation

A Georgia Toyota dealer boosted profits by $35K monthly with JM&A Group, increasing alignment sales by 275%.

Revisiting Your Fixed Operations Can Grow Dollars Per Repair Order by 60.3%

Discover a partnership that helps you break revenue records and increase dollars per repair order

Grow Service Drive Revenue and Retention Through Fixed Operations Consulting

New ways to optimize your service drive

Driving Dealership Claims Experience Through Efficient Claims Handling

Learn how effective claims handling can impact key dealership performance metrics in the service drive and beyond.

Transforming F&I Digital Retail: The Complete Guide to Virtual F&I

Discover how Virtual F&I as a digital retail solution for the F&I department can revolutionize dealership performance.

Automotive Digital Retailing: Modern Dealership Solutions

Bridge the online and in-store process for sales, F&I and more to drive profitability and customer satisfaction.

Building vs. Buying Talent: Which Delivers Better ROI for Auto Dealers

A fundamental comparison of building talent from within and external hiring. Determine what's best for your dealership.

The Ultimate Guide to Profit Participation Programs for Dealerships

Navigate the diverse landscape of F&I profit participation programs to boost revenue and align with your goals.

Embedded Insurance in the Automotive Industry: Saving Time for the Customer

Learn how embedded insurance has helped dealerships boost the customer experience in the car buying process.

The Critical Role of Automotive Dealership Websites in Digital Retail

Optimize your website and digital retailing to improve processes, boost customer experiences and convert more sales.

The Fixed Ops Growth Plan: 6 Paths to Service Department Profitability

Find six different paths to fixed ops success for dealerships of all shapes and sizes.

Mastering CSI Automotive Scores: Strategies for Fixed Ops Leaders

Uncover winning strategies fixed ops leaders can implement to help CSI in today’s challenging automotive environment.

Leveraging F&I to Maximize Car Dealership Profit Margin

Integrating F&I into all dealership divisions creates increased revenue and enhanced dealership profit margins across the entire dealership.

Dealership Training Programs: Driving Performance & Profitability

A comprehensive overview of dealership training programs for individuals and teams, plus how to begin training.

How to Become a Finance Manager

Understand what an automotive finance manager’s role is at the dealership and learn the steps to begin a career now.

How to Become a Service Advisor

Discover the skills, responsibilities, training and pathways necessary to begin an automotive service advisor career.

Buyer's Guide: Find the Right Virtual F&I Model for You

Get real-life examples of how our Virtual F&I models help dealer groups nationwide overcome obstacles and increase KPIs.

What Does Effective Labor Rate Mean for Your Fixed Ops?

How to leverage effective labor rate data to improve your Fixed Operations department and stay profitable.

How Automotive Service Technology Boosts Dealership Profitability

Explore the benefits of technology for your service department to boost your dealership's efficiency and profitability.

How to Track and Measure F&I Performance

We provide benchmarks based on data from more than 6,000 dealerships to help you evaluate your PVR, PPD and more.

4 Ways Your F&I Provider Should Boost Your Business

Discover four key ways your F&I provider should be driving dealership growth and what questions to ask a new provider.

Three Talent Strategies that Help Retention

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Hubert Vester Auto Group Leverages Personality Data to Align Employees

Why Dealers Should Diversify Their Applicant Pool

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Top 4 Questions for Attracting Sales Applicants

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Build a Best-in-Class Hiring Experience

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

How Reynolds GM Subaru Leveled Up its People Management with Talent Services

Halleen Kia Unlocks Powerful F&I Sales Growth

How to Shift Traditional to Virtual F&I

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Are You Trending with Top-selling Dealers?

Learn how to leverage the latest industry data, create processes to execute your dealership’s goals, and more.

How to Centralize your F&I Operations

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

How Virtual F&I Works for Customers

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

The Work Style Framework

How to Bring Out the Best in Your Talent

Leadership Styles in Digital Transformation

Build a Successful Digital Transformation Team

How Hall Automotive Centralized Their Virtual F&I Process

The Evolution of F&I: A Centralized Strategy

Solving Inventory Challenges with Virtual F&I

Bergstrom Automotive Spiked Positive Customer Experiences Through Virtual F&I

The 6 Obstacles to Successful Digital Transformation

Talent in Transformation

The Auto Dealer Employee Turnover Crisis

The employee turnover rate in the automotive industry is at an all-time high. Here are the numbers, from car salesman turnover rates to demographic shifts and beyond.

eSignatures and Virtual F&I: Key Pathways to Paperless Car Buying

9 Interview Questions for Hiring the Best Automotive Talent

Tracking Performance Is What Makes Dealership Training Work

Why Dealerships Struggle to Hire (and How to Fix It)

To Get More from Dealership Employees, Start with a Champion

DELLA Auto Group increases PVR by 23% with JM&A Group

The Real Cost of Hiring at Your Dealership

How Davis Automotive Found Stress-Free Insurance Savings

Diversity in Retail Automotive

Three industry experts discuss what dealers can do to evolve their businesses in the direction of diversity and success.

3 Store Group Spikes Underwriting Profit with JM&A Group

F&I profits per vehicle retailed (PVR), service contract penetration and reserve premiums all soared.

Your Traditional Hiring Process Isn't Working, Here's Why

Navigating the hiring process as it exists today can be frustrating and often leads to time wasted and money left on the table.

The Talent Optimization Framework

Chris May speaks on how to hire the right employees, how to inspire management staff, and create a culture that stands out.

4 Forces that Drive Disengagement

Disengagement is a challenge many dealers face. We have identified 4 forces that cause disconnect among associates and an organization.

Why Should Your Dealership Focus on F&I Reinsurance?

How is your dealership’s F&I reinsurance portfolio performing? How are your loss ratios?

A Better Approach to Limited Warranty & Service Contract Claims

How easy is it for your auto dealership's customers to make a limited warranty claim?

Management and Understanding Your People

If we understand hat motivates associates, we can better predict behaviors.

4 Benefits of Virtual F&I Sales

Virtual F&I (VFI) meetings are a modern approach to an established part of the vehicle sales process.

Attaining Dealership Profitability Through Fixed Ops

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Safeguard Your Dealership's Bottom Line with Virtual F&I

Successfully implementing Virtual F&I can enhance your profitability and give your customers the experience they prefer.

7 Steps to Avoid a Bad Hire at Your Dealership

Did you know the average cost for replacing a high performing employee can be up to $108,000?!

Car Sales Career Advice: How to Become a Successful Auto Seller

Many dealerships have started prioritizing communication and computer skills over the traditional hard closing techniques

What Consumers Really Think About Modern Retail

From New York to California and everywhere in between, consumer's interest in modern retail is increasing.

Peek Under the Hood - What Effective Service Processes Look Like

Watch Justina Davis break down statistics around Fixed Ops and what an effective and scalable service process looks like.

5 Proven Selling Strategies You Need to Try

It’s clear there’s no shortage of challenges facing auto dealers. As a leader, you can prepare for what’s to come, but that’s just one piece of the growth puzzle.

Leveraging Google to Grow Your Dealership This Year

We sat down with a Senior Automotive Strategist named Tony Carroll who works over at a little company you may have heard of called Google.

5 Modern Retail Trends Automotive Dealers Should Know

Modern retailers have redefined the boundaries of what can successfully be sold over the internet

How Does Virtual F&I Work?

The most important aspect of Virtual F&I to consider is the technology needed for it to work.

Finding Your Profitability in the Service Drive

Unlock the untapped potential of your service drive and realize the growth you’re seeking.

Why is Virtual F&I Such a Hot Topic?

If the customer’s expectations are not met inside the store, they will seek a more convenient and accommodating process somewhere else.

How Fixed Operations Profits are Driving Businesses

Fixed Operations Profits by dealership have increased nearly $600,000 in five years.

Setting Goals for Team Growth in the Service Drive

Setting measurable, achievable goals is one of the key parts of leading a positive transformation in any business.

Creating and Sustaining Effective Processes in the Service Drive

Building a well-rounded improvement strategy for fixed operations can turn the department into a more reliable source of income over time

Turning Fixed Ops Leaders into Change Champions

It's the employees who define the customer experience and determine whether people will return.

Rolling Out an Effective Fixed Operations Change Management Program

Could your dealership be doing better in its fixed operations services, from inspections and repairs to part sales?

How To Optimize Your Talent

Learn the four factors of disengagement and how talent optimization can lead to stronger associates retention in your store.

Exploring Team Culture & Dynamics

Having a high performing team is the goal of every organization. But how do you achieve that?

Job Fit: Finding the Right Person for the Right Job

Job fit can be tied directly to company culture. It’s all about aligning, defining, agreeing, and measuring.

Maximizing Profits Starts from Within

Mastering talent management practices is the key to unlocking the true potential of your organization.

How to Hire Great Talent at Your Dealership

Hiring great talent in today's modern business climate has evolved.

How Do Modern Consumers Want to Buy?

Join us for an hour of incredible insights, best practices, and more on the new way customers are buying: Virtual F&I.

How to Capitalize on Consumers' Online Preferences

The path to purchase for a car is different than for almost any other piece of merchandise, and this holds true even online

Mock Virtual F&I Delivery

Running through a mock delivery is an important part of the Virtual F&I process.

How to Sell More F&I Through Sales and Service

The difficulty of up-selling F&I products and vehicle maintenance is often rooted in how dealerships are structured and operated.

Fixed Ops Valet Service: Remote Active Delivery

Creating a seamless and efficient process for your customers will be a huge differentiator and will aide in standing out from your competition.

What is Virtual F&I?

Here are some examples of when a Virtual F&I transaction can take place

Fixed Ops Valet Service: Remote Vehicle Pick Up

Creating a seamless and efficient process for your customers will be a huge differentiator and will aide in standing out from your competition.

Fixed Ops Valet Service: Appointment Setting

Creating a seamless and efficient process for your customers will be a huge differentiator and will aide in standing out from your competition.

Breaking Down the VFI Process

There is a clear demand from customers for a personalized, simple buying experience, and VFI is the final piece of that puzzle for dealerships.

Virtual F&I FAQ: Everything You Need to Know

With dealers continuing to figure out how to meet their customers where they are, many find themselves looking towards digital solutions

Virtual F&I Delivery Tips

The way we are serving our customers is changing, and digital transactions are part of that new service model.

Tips for F&I in a Digital Retail World

Watch us break down the importance of Virtual F&I and why it should be well represented in your store and on your digital assets.

Growth Mindset Tips

How to Be a Great Car Salesperson: 4 Keys to Success

Thanks to the ongoing digital revolution, today’s car buyers have a near-limitless amount of information at their fingertips

How to Get More Customers as a Car Salesperson

Competition in the auto retail world has always been fierce

Car Sales Tips: What You Can Do to Improve Your Sales Numbers

The auto retail industry is changing and many dealerships are having to get creative to meet their sales quotas

8 Important Dealership Regulations - How to Protect Yourself and Your Customers

Today’s auto dealerships contend with a staggering number of state and federal laws that seek to protect consumers and employees from questionable practices.

Leveraging Your Employee’s Core Skills

For any organization to grow, leadership must be able to pinpoint what their employees can bring to the table.

How Dealerships Can Sell Across Any Generation

Reaching your audience in a sincere and honest way is crucial to gaining the trust and confidence of your prospective customer.

7 Reasons Why It’s the Right Time for Virtual Training in Your Dealership

Virtual education is a proven way to learn something new from anywhere.

E-Commerce Tips for the Automotive Industry

With so many different stakeholders fighting for users’ attention, it can be difficult to develop an effective digital retail strategy. 

How Digital Retail Can Future Proof Your Auto Dealership

As more dealerships look to future-proof their businesses, it's become clear that modern sales practices must adapt

Follow These Best Practices in Your Automobile Dealership

Let's be honest:  best practices in automobile dealerships have a shorter shelf life than ever before.

Why You Should Recruit and Retain Staff with Diverse Communication Styles

The interaction between your salesperson and your customer is where auto sales are made.

How Strong Leaders Build and Keep Their Dream Team

There are a million books and articles to read about leadership, and it’s hard to know where to start or what will work for you.

Strategies to Get the Results You Want in F&I Underwriting

There are a million ways to get results, but getting the results you want takes a lot more thought and consideration.

The Importance of an Effective and Adaptable Training Program

Training requirements and best practices have shifted over the past few years because norms in the auto sales sector aren't standing still.

Building Trust in the Service Drive - 3 Easy Tips

The most important part of a service visit is often also one of the quickest and easiest – the vehicle walk-around.

10 Easy, Inexpensive Mini-Makeovers for Your Store

Here are 10 easy, low-cost to no-cost ways to make over your store, both in terms of facilities and operations.

How To Save Time In The Service Lane And Increase CSI

Customers’ time should be at the forefront of a service department’s focus.

5 Rules You Should Be Following To Build Trust (And How To Start)

Here are five invaluable rules for building rapport with customers.

How to Start Reevaluating Your Operating Expenses

How Car Dealerships Are Adapting to Meet Millennial Expectations

Millennial consumers are having a major impact on auto dealers’ approach to sales, marketing and customer service.

Key Traits to Look for When Hiring Auto Dealership Salespeople

In an effort to combat margin compression and reduce operating costs, many auto dealers around the U.S. have started taking a closer look at hiring practices.

9 Skills From The Most Effective Salespeople

Regardless of the industry you work in, you will always find salespeople who are more successful than the rest.

How To Generate Sales In Your Service Department

The automobile industry is extremely competitive, and dealers can’t afford to lose any sales opportunities.

Ten Tips to Communicate More Effectively with Customers

We all know this: Effective customer communication is the cornerstone of any successful business.