Your people are the heart of your dealership
A well-trained team is your competitive edge in a market full of consumer options. Empowering dealership personnel with training and technology to support an evolving industry and customer base is key to their development and to your business.
But to truly drive results, training can’t be a one-off event or one-size-fits-all package. Instead, your dealership's best option is a customized program that reflects your needs, and is delivered on an ongoing basis by a fully engaged team of trainers and coaches.
That’s what you receive from JM&A Group’s Performance Development Center (PDC).
Custom dealership training that fits your needs
Results-oriented partners
An important trait in a training and employee education partner is being results oriented. Every dealership faces unique sales conditions, customer preferences and objectives based on its size, location, OEM affiliation and more.
Flexible training programs
JM&A Group's experienced team works with dealership leaders to ensure your bespoke training program consists of relevant courses for your unique situation. Every dealership has different needs, your training program should be flexible enough to meet them all.
Business goals aligned
Whether you're trying to consolidate your position in a local market, build margins on fixed operations products, take a new approach to financing and insurance sales, your business objectives set the agenda for the training program we design.
F&I Training
From cutting-edge virtual F&I solutions to general sales skills, JM&A Group course offerings can help your teams’ skills evolve with the industry. Employees will learn to maximize revenue on each deal while providing an experience that boosts customer satisfaction.
Sales Training
Today’s customers prefer convenient, self-guided experiences. JM&A Group’s sales courses help your team members learn strategies such as word tracks, objection handling and questioning techniques to boost sales team confidence.
Service Training
Fixed operations growth is vital for dealership profitability. With JM&A Group, your service department can learn how to grow the department, measure performance in the service drive, build accountability and communicate more effectively with customers.
Leadership Training
Investing in your leaders boosts their ability to bring out the best in your teams, and your entire dealership as a result. Leadership training sets you up for growth and ensures managers possess the interpersonal skills to bring the best out of employees.
Compliance Training
Keeping your dealership in compliance with regulations is essential for profitability and overall success. It also puts you at a reduced risk of fines, legal challenges and reputation damage. With compliance course offerings across roles and departments, you can ensure consistency across your dealership teams.*
Why dealerships choose JM&A Group training
An investment in training is an investment in your dealership's future. Your commitment to pursuing excellence means your teams can keep delivering high-quality results, month after month. JM&A Group training is available in person and online, so no matter what your needs and preferences may be, there is a perfect option for your dealership.
$169
Average PVR Increase
Post-Training
7,000+
Students Taught
Every Year
26 Years
Instructor's Average
Retail Experience
What dealers are saying
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training plan? Let's Talk.
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