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Fixed Operations Consulting that Drives Results

Establish a strong and profitable service drive to achieve your dealership goals with side-by-side support from industry experts.

I'm Ready for Growth

Automotive Consulting Services That Improve Processes and Performance

Your dealership deserves top-level support from a dedicated partner. Get the tailored approach you desire with JM&A Group. While competitors offer training and content, we push further with tailored advising that aligns with your unique business plans.
  • In-depth business evaluations that cover all areas of service, parts and repair departments
  • Hands-on performance coaching, training and talent management solutions
  • Virtual, in-store and hybrid services available
Our fixed operations offering includes personalized mystery shopping, business practices process analysis, personnel evaluations, non-financial KPIs analysis, and financial analysis to optimize performance and drive success.

A Multifaceted Approach to Problem-Solving

An underperforming service drive impacts revenue and operations. We analyze and address the cause to support your business as a whole.
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Build Better Loyalty in the Service Lane

  • Analyzing your current CSI, team operations and more
  • Identifying key opportunities for increased customer satisfaction
  • Implementing strategies to earn a deeper spend in the service lane
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Improve Transitions Between Departments

  • Creating a service drive operation your advisors can manage
  • Transparent cross-training that benefits your whole team
  • Improving upselling with more efficient technician productivity
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Advance Your Team's Skillsets and Operations

  • Individual assessments and development plans
  • Help attracting and retaining the right people
  • Building confidence and morale on your team
I'm Ready for Growth

Increase Service Department Profitability and Customer Retention

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 Tailored Solutions
Our industry experts review and analyze your book of business.
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 Custom Success Plan
Receive structured performance plans built around in-depth research.
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 Talent Management Strategies
Get your entire team on board with effective procedures that bring results.
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 Hands-on Team Training
Create a framework to measure and improve skills with accountability.

Measure Your Service Drive’s ROI Potential

* Our Fixed Operations Proforma Calculator is intended to provide general estimates based on the data entered. Please note that actual costs and results may vary based on individual circumstances, market conditions, and other external factors beyond our control. The estimates produced should not be considered financial, legal, or investment advice.

Nearly 4,000 dealers across all OEMs nationwide grow their business with JM&A Group

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The Impact of Fixed Operations Consulting Services to Stores

Discover the benefits of a partner that’s committed to helping you reach new heights, like some of our dealers have experienced.

60.3%

Increase in Dollars Per RO

$318,115

Revenue Increase

Unlock New Profit Opportunities with Fixed Ops Transformation

Unlock New Profit Opportunities with Fixed Ops Transformation

A Georgia Toyota dealer boosted profits by $35K monthly with JM&A Group, increasing alignment sales by 275%.
READ THE CASE STUDY
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Service Drive Success: Growing Revenue Through Effective and Efficient Processes

See how this dealership introduced a sales process that prioritized customer benefits.
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Revisiting Your Fixed Operations Can Grow Dollars Per Repair Order by 60.3%

Discover a partnership that helps you break revenue records and increase dollars per repair order.
READ THE CASE STUDY
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Grow Service Drive Revenue and Retention Through Fixed Operations Consulting

Explore how a store conveniently improved their customer experience.
READ THE CASE STUDY
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Unlock Exceptional Service Drive Performance

Schedule a call with our experts. Now is the time to advance your fixed operations processes!

I'm Ready for Growth

Frequently Asked Questions

This process is a strategic approach to goal setting and results in the service, parts and repair areas of dealerships. This form of advising can be targeted to one store or multiple stores under a dealership group.
At JM&A Group, we send an expert to your store to meet with you and your team and hear your store concerns and goals. From there, our team will conduct an in-depth evaluation and analysis in order to create a customized strategy for results-driven processes.
While competitors offer training and content, we push further with tailored advising that aligns with – and supports – the unique plans you have for your business.