About us

Your dealership revenue acceleration partner since 1978.

Who we are

We are a 'dealer first' business focused on helping our partners find their best path to success, plan for the future, and achieve real results. There’s a reason why we've been trusted for over 40 years by dealers across the country. We’re proud of the relationships we’ve built with each and every one.

dealer partners

3,800+
dealer partners

associates

750+
associates

Volunteered

3,000+ hours
volunteered annually

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Our purpose

At JM&A Group, we measure our success based on the profitability of our dealers, as well as the culture we maintain for associates and the value we bring to the community.

performance

Performance

We pride ourselves on being an F&I industry leader. Everything we do comes back to helping our partners grow revenue.

innovation

Innovation

We actively prepare for the future by continuously exploring and investing in new technology.

Customer Centric Icon

Customer-Centric Approach

Your dealership's long-term growth and success is our goal.

people

People

From our team to yours, people are at the core of what we do.

volunteered

Community

We contribute our time and talent to impact diverse causes driven by our culture, associates, and the community.

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Our leadership

  • Executive
  • Sales
  • Finance & Accounting
  • Operations

Dan Chait

President, JM&A Group & Southeast Toyota Finance

Mike Casey

Group Vice President of Sales

Mike Pritchard

Group Vice President, Chief Financial Officer

Scott Gunnell

Group Vice President, Business Strategy & Operational Excellence

Rob Neri

Vice President, Western Zone

Brian Walywn

Vice President, Southeast Zone

Elliot Schor

Vice President, Sales Operations

Justina Davis

Assistant Vice President, Fixed Operations Consulting

Heather WIlkinson

Assistant Vice President, Strategic Programs

Patrick Sreenan

Vice President, Sales, FIA

Jim Mueller

Vice President, MidAtlantic Zone

Frank Abate

Vice President, Midwest Zone

Jim Burdin

Assistant Vice President, Finance

Mark Barovich

Vice President, Actuary, Data & Analytics

Debbie Battisto

Vice President, PMO

Chris Costello

Vice President, Operations

Gavin Tennant

Vice President, Business Tech. & Strategy Execution

Sandra Porceng

Vice President, Customer Services

Laurie Kelley

Vice President, Marketing

Marc Spoto

Assistant Vice President, Marketing

Fred Brown

Assistant Vice President, Claims Administration

Maria Guttuso

Vice President, General Counsel
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Our history

Our long history in the automotive industry started with Jim Moran's passion for selling cars. That passion grew into JM&A Group — one of the largest, most innovative and diversified companies in the automotive industry.

We’ll never forget where we came from, which is why we’re dedicated to helping dealers build their best dealerships and achieve success.

  • 1978-JM&A-Group (2)

    1978

    Jim Moran establishes Tender Loving Care (TLC) as a provider of extended service contracts.

  • 1991-JM&A-Group (1)

    1991

    JM&A Group reaches 100 associates.

  • 1995-GoldCheck (1)

    1995

    Our Gold Check Certified used vehicle marketing program is introduced to dealers.

  • 1997-PDC (1)

    1997

    Performance Development Center (PDC) is established to support the training needs of dealers’ F&I departments.

  • 2002-JM&A-Connect (1)

    2002

    JM&A Group launches JM&A Connect, an innovative online system that provides dealers with real-time service contract information and improves dealership efficiency.

  • 2004-JD-Power-and-Associates (1)

    2004

    Awarded the J.D. Power Award for Highest Dealer Satisfaction based on the 2004 Dealer Contract Satisfaction Survey.

  • 2012-econtracting (1)

    2012

    JM&A Group launches its new electronic contracting process.

  • 2017-Dealer-Source (1)

    2017

    Launched Dealer Source, an online portal for dealer customers that creates efficiencies for their teams and claims process.

  • 2019-Fixed Operations (1)

    2019

    Launched Fixed Operations Consulting services, with a dedicated team focused on service drive revenue growth and process improvement.

  • 2020-DTS (1)

    2020

    Introduced dedicated Talent Services team to help dealers combat turnover and increase associate retention.

  • 2020-VFI

    2020

    Launched Virtual F&I, allowing dealers to complete the car-buying transaction online.

  • 1978
  • 1991
  • 1995
  • 1997
  • 2002
  • 2004
  • 2012
  • 2017
  • 2019
  • 2020
  • 2020
1978-JM&A-Group (2)

1978

Jim Moran establishes Tender Loving Care (TLC) as a provider of extended service contracts.

1991-JM&A-Group (1)

1991

JM&A Group reaches 100 associates.

1995-GoldCheck (1)

1995

Our Gold Check Certified used vehicle marketing program is introduced to dealers.

1997-PDC (1)

1997

Performance Development Center (PDC) is established to support the training needs of dealers’ F&I departments.

2002-JM&A-Connect (1)

2002

JM&A Group launches JM&A Connect, an innovative online system that provides dealers with real-time service contract information and improves dealership efficiency.

2004-JD-Power-and-Associates (1)

2004

Awarded the J.D. Power Award for Highest Dealer Satisfaction based on the 2004 Dealer Contract Satisfaction Survey.

2012-econtracting (1)

2012

JM&A Group launches its new electronic contracting process.

2017-Dealer-Source (1)

2017

Launched Dealer Source, an online portal for dealer customers that creates efficiencies for their teams and claims process.

2019-Fixed Operations (1)

2019

Launched Fixed Operations Consulting services, with a dedicated team focused on service drive revenue growth and process improvement.

2020-DTS (1)

2020

Introduced dedicated Talent Services team to help dealers combat turnover and increase associate retention.

2020-VFI

2020

Launched Virtual F&I, allowing dealers to complete the car-buying transaction online.