How Virtual F&I Works for Customers

A recent retail automotive consumer survey conducted by JM&A Group and Automotive News revealed that 46% of consumers would enjoy a virtual/digital experience when shopping for or purchasing their next vehicle.

According to the same survey, 44% of consumers would not select financing options or purchase add-on F&I products offered online without first speaking with someone at the dealership.

So how can dealers give their customers the best of both worlds?

In this clip, Jonathan Jordan, Director of Sales Strategy at JM&A Group, explains Virtual F&I and walks us through its components.* F&I becomes “virtual” when a customer and F&I manager are in different locations. VFI adapts the in-store process to a digital experience while retaining the human touch and interactive experience.

*While JM&A Group can assist you with setting up a virtual F&I process, JM&A cannot provide legal advice regarding state-specific regulatory requirements relating to the online selling process. Please consult your dealer counsel and dealer association for information on your state's regulatory requirements.