Amanda Pliskow

How to Become a Finance Manager

Understand what an automotive finance manager’s role is at the dealership and learn the steps to begin a career now.

How to Become a Service Advisor

Discover the skills, responsibilities, training and pathways necessary to begin an automotive service advisor career.

How to Track and Measure F&I Performance

We provide benchmarks based on data from more than 6,000 dealerships to help you evaluate your PVR, PPD and more.

Three Talent Strategies that Help Retention

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Why Dealers Should Diversify Their Applicant Pool

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Top 4 Questions for Attracting Sales Applicants

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Build a Best-in-Class Hiring Experience

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

How to Shift Traditional to Virtual F&I

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

Are You Trending with Top-selling Dealers?

Learn how to leverage the latest industry data, create processes to execute your dealership’s goals, and more.

How to Centralize your F&I Operations

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

How Virtual F&I Works for Customers

Profitability and loyalty are achieved in the service department through TRUST. Why do customers return to the dealership for service?

The Work Style Framework

How to Bring Out the Best in Your Talent

Leadership Styles in Digital Transformation

Build a Successful Digital Transformation Team

The Evolution of F&I: A Centralized Strategy

Solving Inventory Challenges with Virtual F&I

The 6 Obstacles to Successful Digital Transformation

Talent in Transformation

The Auto Dealer Employee Turnover Crisis

The employee turnover rate in the automotive industry is at an all-time high. Here are the numbers, from car salesman turnover rates to demographic shifts and beyond.

eSignatures and Virtual F&I: Key Pathways to Paperless Car Buying

9 Interview Questions for Hiring the Best Automotive Talent

Why Dealerships Struggle to Hire (and How to Fix It)

How Davis Automotive Found Stress-Free Insurance Savings

Diversity in Retail Automotive

Three industry experts discuss what dealers can do to evolve their businesses in the direction of diversity and success.

The Talent Optimization Framework

Chris May speaks on how to hire the right employees, how to inspire management staff, and create a culture that stands out.

4 Forces that Drive Disengagement

Disengagement is a challenge many dealers face. We have identified 4 forces that cause disconnect among associates and an organization.

Management and Understanding Your People

If we understand hat motivates associates, we can better predict behaviors.

4 Benefits of Virtual F&I Sales

Virtual F&I (VFI) meetings are a modern approach to an established part of the vehicle sales process.

Safeguard Your Dealership's Bottom Line with Virtual F&I

Successfully implementing Virtual F&I can enhance your profitability and give your customers the experience they prefer.

5 Proven Selling Strategies You Need to Try

It’s clear there’s no shortage of challenges facing auto dealers. As a leader, you can prepare for what’s to come, but that’s just one piece of the growth puzzle.

5 Modern Retail Trends Automotive Dealers Should Know

Modern retailers have redefined the boundaries of what can successfully be sold over the internet

How Does Virtual F&I Work?

The most important aspect of Virtual F&I to consider is the technology needed for it to work.

Finding Your Profitability in the Service Drive

Unlock the untapped potential of your service drive and realize the growth you’re seeking.

Why is Virtual F&I Such a Hot Topic?

If the customer’s expectations are not met inside the store, they will seek a more convenient and accommodating process somewhere else.

Setting Goals for Team Growth in the Service Drive

Setting measurable, achievable goals is one of the key parts of leading a positive transformation in any business.

Creating and Sustaining Effective Processes in the Service Drive

Building a well-rounded improvement strategy for fixed operations can turn the department into a more reliable source of income over time

Turning Fixed Ops Leaders into Change Champions

It's the employees who define the customer experience and determine whether people will return.

Rolling Out an Effective Fixed Operations Change Management Program

Could your dealership be doing better in its fixed operations services, from inspections and repairs to part sales?

How To Optimize Your Talent

Learn the four factors of disengagement and how talent optimization can lead to stronger associates retention in your store.

Exploring Team Culture & Dynamics

Having a high performing team is the goal of every organization. But how do you achieve that?

Job Fit: Finding the Right Person for the Right Job

Job fit can be tied directly to company culture. It’s all about aligning, defining, agreeing, and measuring.

Maximizing Profits Starts from Within

Mastering talent management practices is the key to unlocking the true potential of your organization.

How Do Modern Consumers Want to Buy?

Join us for an hour of incredible insights, best practices, and more on the new way customers are buying: Virtual F&I.

How to Capitalize on Consumers' Online Preferences

The path to purchase for a car is different than for almost any other piece of merchandise, and this holds true even online

Mock Virtual F&I Delivery

Running through a mock delivery is an important part of the Virtual F&I process.

How to Sell More F&I Through Sales and Service

The difficulty of up-selling F&I products and vehicle maintenance is often rooted in how dealerships are structured and operated.

Fixed Ops Valet Service: Remote Active Delivery

Creating a seamless and efficient process for your customers will be a huge differentiator and will aide in standing out from your competition.

What is Virtual F&I?

Here are some examples of when a Virtual F&I transaction can take place

Fixed Ops Valet Service: Remote Vehicle Pick Up

Creating a seamless and efficient process for your customers will be a huge differentiator and will aide in standing out from your competition.

Fixed Ops Valet Service: Appointment Setting

Creating a seamless and efficient process for your customers will be a huge differentiator and will aide in standing out from your competition.

Breaking Down the VFI Process

There is a clear demand from customers for a personalized, simple buying experience, and VFI is the final piece of that puzzle for dealerships.

How to Get More Customers as a Car Salesperson

Competition in the auto retail world has always been fierce

Car Sales Tips: What You Can Do to Improve Your Sales Numbers

The auto retail industry is changing and many dealerships are having to get creative to meet their sales quotas

8 Important Dealership Regulations - How to Protect Yourself and Your Customers

Today’s auto dealerships contend with a staggering number of state and federal laws that seek to protect consumers and employees from questionable practices.

E-Commerce Tips for the Automotive Industry

With so many different stakeholders fighting for users’ attention, it can be difficult to develop an effective digital retail strategy. 

How Digital Retail Can Future Proof Your Auto Dealership

As more dealerships look to future-proof their businesses, it's become clear that modern sales practices must adapt

Follow These Best Practices in Your Automobile Dealership

Let's be honest:  best practices in automobile dealerships have a shorter shelf life than ever before.

Why You Should Recruit and Retain Staff with Diverse Communication Styles

The interaction between your salesperson and your customer is where auto sales are made.

How Strong Leaders Build and Keep Their Dream Team

There are a million books and articles to read about leadership, and it’s hard to know where to start or what will work for you.

The Importance of an Effective and Adaptable Training Program

Training requirements and best practices have shifted over the past few years because norms in the auto sales sector aren't standing still.

Building Trust in the Service Drive - 3 Easy Tips

The most important part of a service visit is often also one of the quickest and easiest – the vehicle walk-around.

10 Easy, Inexpensive Mini-Makeovers for Your Store

Here are 10 easy, low-cost to no-cost ways to make over your store, both in terms of facilities and operations.

How To Save Time In The Service Lane And Increase CSI

Customers’ time should be at the forefront of a service department’s focus.

5 Rules You Should Be Following To Build Trust (And How To Start)

Here are five invaluable rules for building rapport with customers.

How to Start Reevaluating Your Operating Expenses

How Car Dealerships Are Adapting to Meet Millennial Expectations

Millennial consumers are having a major impact on auto dealers’ approach to sales, marketing and customer service.

9 Skills From The Most Effective Salespeople

Regardless of the industry you work in, you will always find salespeople who are more successful than the rest.

How To Generate Sales In Your Service Department

The automobile industry is extremely competitive, and dealers can’t afford to lose any sales opportunities.

Ten Tips to Communicate More Effectively with Customers

We all know this: Effective customer communication is the cornerstone of any successful business.