Built to Last: Strengthening Your Dealership’s Future

Special Guest - Jenell Ross

Jenell Ross, President at Bob Ross Buick GMC, discusses taking over the helm of her father’s dealership, how she is working to improve operational performance and supporting the presence of women across the industry.

In this episode you'll hear:

Navigating talent retention and customer satisfaction
How a leader inspired the way she runs her dealership
Finding innovation in auto retail and sales techniques

Episode Breakdown

0:00 - Meet Jenell
2:13 - The state of the business
3:46 - Key leadership lessons learned
5:55 - The industry at its core is...
8:49 - Innovations that had the biggest impact
12:41 - Navigating talent retention
15:51 - Supporting women in the auto industry
18:17 - Lessons learned from leading a dealership group
23:47 - Advice for new dealers
24:30 - Best Bets: GenZ purchase habits, Amazon-like car delivery and more!

“Surround yourself with the best talent you possibly can. Have an open mind to make the changes that are necessary to stay nimble and valuable. Don’t ever stop learning - and something my dad always said: sell a few cars, make some money and have some fun.” - Jenell Ross

For more information about our guest, visit their LinkedIn.