Fixed Operations: How Video is Changing Dealer Performance

Special Guest - Ted Ings

Ted Ings of Fixed Ops Roundtable shares fixed ops technology innovations, including technician video MPIs and AI, and explains how they improve transparency, approvals and strengthen overall service department performance.

In this episode you'll hear:

Ted's take on the technician shortage debate
Why technician video MPIs drive faster approvals and greater trust
How stronger sales-to-service alignment drives retention and profit

Episode Breakdown

00:00 - Meet Ted from Fixed Ops Roundtable!
03:07 - What's the biggest Fixed Ops innovation?
05:29 - Measuring video engagement and ROI
06:04 - Implementing the technology
07:30 - How service drive acquisition is connecting departments
09:07 - Sales-to-Service handoff
10:20 - Service Advisors vs Sales: Impact on customer loyalty
11:03 - Will AI tools diagnose vehicles before techs?
12:13 - The technician shortage debate