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Fixed Operations Consulting that Drives Results

Establish a strong and profitable service drive to achieve your dealership goals with side-by-side support from industry experts.

I'm Ready for Growth

Automotive Consulting Services That Improve Processes and Performance

Your dealership deserves top-level support from a dedicated partner. Get the tailored approach you desire with JM&A Group's Performance Development Services. While competitors offer training and content, we push further with tailored advising that aligns with your unique business plans.
  • In-depth business evaluations that cover all areas of service, parts and repair departments
  • Hands-on performance coaching, training and talent management solutions
  • Virtual, in-store and hybrid services available
Our fixed operations offering includes personalized mystery shopping, business practices process analysis, personnel evaluations, non-financial KPIs analysis, and financial analysis to optimize performance and drive success.

A Multifaceted Approach to Problem-Solving

An underperforming service drive impacts revenue and operations. We analyze and address the cause to support your business as a whole.
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Build Better Loyalty in the Service Lane

  • Analyzing your current CSI, team operations and more
  • Identifying key opportunities for increased customer satisfaction
  • Implementing strategies to earn a deeper spend in the service lane
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Improve Transitions Between Departments

  • Creating a service drive operation your advisors can manage
  • Transparent cross-training that benefits your whole team
  • Improving upselling with more efficient technician productivity
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Advance Your Team's Skillsets and Operations

  • Individual assessments and development plans
  • Help attracting and retaining the right people
  • Building confidence and morale on your team
I'm Ready for Growth

Increase Service Department Profitability and Customer Retention

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 Tailored Solutions
Our industry experts review and analyze your book of business.
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 Custom Success Plan
Receive structured performance plans built around in-depth research.
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 Talent Management Strategies
Get your entire team on board with effective procedures that bring results.
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 Hands-on Team Training
Create a framework to measure and improve skills with accountability.

See What a Stronger Fixed Ops Engine Could Be Worth.

Nearly 4,000 dealers across all OEMs nationwide grow their business with JM&A Group

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The Impact of Fixed Operations Consulting Services to Stores

Discover the benefits of a partner that’s committed to helping you reach new heights, like some of our dealers have experienced.

60.3%

Increase in Dollars Per RO

$318,115

Revenue Increase

Unlock New Profit Opportunities with Fixed Ops Transformation

Unlock New Profit Opportunities with Fixed Ops Transformation

A Georgia Toyota dealer boosted profits by $35K monthly with JM&A Group, increasing alignment sales by 275%.
READ THE CASE STUDY
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Service Drive Success: Growing Revenue Through Effective and Efficient Processes

See how this dealership introduced a sales process that prioritized customer benefits.
READ THE CASE STUDY
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Revisiting Your Fixed Operations Can Grow Dollars Per Repair Order by 60.3%

Discover a partnership that helps you break revenue records and increase dollars per repair order.
READ THE CASE STUDY
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Grow Service Drive Revenue and Retention Through Fixed Operations Consulting

Explore how a store conveniently improved their customer experience.
READ THE CASE STUDY
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Unlock Exceptional Service Drive Performance

Schedule a call with our experts. Now is the time to advance your fixed operations processes!

I'm Ready for Growth

Frequently Asked Questions

This process is a strategic approach to goal setting and results in the service, parts and repair areas of dealerships. This form of advising can be targeted to one store or multiple stores under a dealership group.
At JM&A Group, we send an expert to your store to meet with you and your team and hear your store concerns and goals. From there, our team will conduct an in-depth evaluation and analysis in order to create a customized strategy for results-driven processes.
While competitors offer training and content, we push further with tailored advising that aligns with – and supports – the unique plans you have for your business.