About Us | JM&A Group

Who we are

We are a 'dealer first' business focused on helping our partners find their best path to success, plan for the future, and achieve real results. There’s a reason why we've been trusted for over 45 years by dealers across the country. We’re proud of the relationships we’ve built with each and every one.

3,800+
dealer partners

800+
associates

3,000+ hours
volunteered annually

Our purpose

At JM&A Group, we measure our success based on the profitability of our dealers, as well as the culture we maintain for associates and the value we bring to the community.

Performance

We pride ourselves on being an F&I industry leader. Everything we do comes back to helping our partners grow revenue.

Innovation

We actively prepare for the future by continuously exploring and investing in new technology.

Customer-Centric Approach

Your dealership's long-term growth and success is our goal.

People

From our team to yours, people are at the core of what we do.

Community

We contribute our time and talent to impact diverse causes driven by our culture, associates, and the community.

Our leadership

Operations
Sales

Scott Gunnell

President, JM&A Group

Mike Pritchard

Group Vice President,
Operations

Jason Tse

Vice President,
Chief Financial Officer

Maria Barnard

Vice President, Product Development & Sales Support

Mark Barovich

Vice President, Actuarial & Data Science

Joshua Bass

Vice President,
Technology & Data Transformation

Michelle Esposito

Vice President, JM&A Information Technology

Maria Guttuso

Vice President,
General Counsel

Laurie Kelley

Vice President,
Marketing & Consumer Strategy

Justin Pecaut

Vice President,
Claims & Customer Services

Rob Pluta

Vice President,
Market Technology Transformation

Gavin Tennant

Vice President,
Enterprise Technology Transformation

Our history

Our long history in the automotive industry started with Jim Moran's passion for selling cars. That passion grew into JM&A Group — one of the largest, most innovative and diversified companies in the automotive industry.

We’ll never forget where we came from, which is why we’re dedicated to helping dealers build their best dealerships and achieve success.

1978

Jim Moran establishes Tender Loving Care (TLC) as a provider of extended service contracts.
1991

JM&A Group reaches 100 associates.
1995

Our Gold Check Certified used vehicle marketing program is introduced to dealers.
1997

Performance Development Center (PDC) is established to support the training needs of dealers’ F&I departments.
2002

JM&A Group launches JM&A Connect, an innovative online system that provides dealers with real-time service contract information and improves dealership efficiency.
2004

Awarded the J.D. Power Award for Highest Dealer Satisfaction based on the 2004 Dealer Contract Satisfaction Survey.
2012

JM&A Group launches its new electronic contracting process.
2017

Launched Dealer Source, an online portal for dealer customers that creates efficiencies for their teams and claims process.
2019

Launched Fixed Operations Consulting services, with a dedicated team focused on service drive revenue growth and process improvement.
2020

Introduced dedicated Talent Services team to help dealers combat turnover and increase associate retention.
2020

Launched Virtual F&I, allowing dealers to complete the car-buying transaction online.

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2012
2017
2019
2020
2020

Join our team

We believe associates are our most important asset.

Our team members enjoy benefits like paid time off, retirement and 401(k) plans, vehicle purchase programs, education assistance, and more – it’s just one of the reasons why we’ve been recognized by various publications for our culture.

Discover opportunities in distribution, finance, customer service, sales and marketing, technology, and more.

Join the Team

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