When the Beck family acquired Beck & Beck Buick GMC in Seguin, Texas, they saw a potential significant opportunity ahead. The dealership had a loyal customer base, a well-established community reputation and a vision for building a stronger future for both the business and the customers they serve.
The family was already familiar with JM&A Group through another dealership relationship, Cowboy Kia in Conroe, Texas, which opened the door to an initial conversation around Fixed Operations consulting.
At the time, several areas within the service department still relied on highly manual processes, creating opportunities to improve communication, workflows and overall service lane execution.