Jimmy Smith Auto Group is a two-store operation consisting of Jimmy Smith Buick GMC and Smith Infiniti in Athens, Alabama. Operating in a high-volume environment, the group needed to maintain efficiency, compliance, and strong F&I performance while adapting to changes in staffing, sales volume, and internal development without adding unnecessary overhead.
To support those needs, the dealership implemented Virtual F&I (VFI) through JM&A Group, a model that allows F&I delivery to be supported remotely while continuing to follow the dealership’s existing processes and standards.