Transitioning your team from traditional to virtual F&I can seem like a complicated challenge. In our experience, the transition is facilitated by knowing what to look for in your F&I managers and understanding what they will need to be successful.
Zach Williams, Manager, Virtual F&I at JM&A Group, explains the skills and attributes that dealers can look for in a virtual F&I manager and shares some tips for hands-on training and support along the way.*
*While JM&A Group can assist you with setting up a virtual F&I process, JM&A cannot provide legal advice regarding state-specific regulatory requirements relating to the online selling process. Please consult your dealer counsel and dealer association for information on your state's regulatory requirements.