Products & Programs JM&A Group's line of specially designed F&I products and programs allow dealers to increase profit margins on every vehicle sold. Just as important, they give customers the ability to choose the benefit level that meets their need and the price that fits their budget.
Vehicle Protection Plans
The heart of JM&A's product line is its vehicle protection plans, available for new and used vehicles. JM&A Group's vehicle protection plans enhance vehicle value for the consumer, while building added profits into every sale for the dealer. All protection plans feature rental car, towing, and travel reimbursements.
JM&A's Car Care and Lease pre-paid maintenance programs provide dealers with an outstanding tool to tie customers to the dealership for the lives of their vehicles. Dealers who are taking advantage of the training provided by our Field Service Representatives, and are offering Car Care and Lease Care to their customers, consistently report higher levels of customer-pay repair orders, increased service department profits, higher CSI scores, and improvements in repeat sales and referrals.
JM&A Group's Fidelity Insurance Agency offers a variety
of insurance and risk management services including garage
liability property and physical damage, life/health/dental
insurance, 401K, workers' compensation, and long-term
care insurance for dealership employees.
Used Vehicle Certification
One of the most comprehensive and effective used vehicle marketing systems available, Gold Check Certified® enhances customer confidence in the vehicle and the dealership. Gold Check Certified offers used vehicle departments a solid method of certifying every vehicle on the lot, lessening customer concerns that they are buying "someone else's problem".
JM&A's Field Sales force team includes over 300 expert Field Associates with extensive automotive retail backgrounds, operating throughout the United States. With more than 21 million in contract sales, JM&A sales force sets the industry standard in the F&I industry. JM&A's sales team supports more than 2,800 automotive dealerships and retail automotive outlets, of virtually all manufacturer make and model types.
- Training and Support
F&I Legal and Ethical Standards Certification
JM&A Group is proud to offer its F&I Legal and Ethical Standards (F.I.L.E.S.) certification program, administered by their Performance Development Center, to today's finance and insurance professionals. Growing from the increasingly complex and litigious nature of the automobile industry, the F.I.L.E.S. certification program sets the standards for today's F&I professional providing credible, continuing industry education.
Outshining other industry certification programs, the F.I.L.E.S. certification program provides state specific legal compliance and regulatory testing, ethics and sales process certification, and annual re-certification.
The backbone of JM&A Group's success in service contract sales is its claims administration. Working out of two locations in Deerfield Beach, Florida and St. Louis, Missouri, our customer service representatives answer more than one million calls a year with record response times and accuracy. The majority of JM&A Group's claims analysts are ASE certified technicians, which means they possess the industry know-how to provide you with straightforward claims processing and exceptional customer service.
Service Drive Expertise
Service advisors see far more customers on a daily basis than sales personnel. Yet, countless opportunities are lost every day because they lack necessary sales skills. JM&A can help your service advisors maximize that regular customer contact with training in proven selling techniques, both in person and on the phone.
Bottom line: JM&A Group understands that once a product is sold in the Finance and Insurance office, your service drive advisors service that customer for years to come. JM&A Group's Field Sales and Service Representatives work together supporting your dealership to improve customer satisfaction, repeat business and referrals.
JM&A Group dealers benefit by working with their Field Sales Representative to develop performance programs specific to their dealership's needs. After gaining a better understanding of your dealership, your Field Sales Representative will provide you recommendations that support the goals of the dealership and maximize your earning potential.
- Online Dealer Services
- Incentive Programs