• COVER
• TABLE OF CONTENTS
• 10-POINT
  Operational tune-up for 2010
• ECONOMIC OUTLOOK
  The beginning of a gradual market turnaround
• ACTIVE DELIVERY
  Turning customers into clients
• LIMITLESS LEARNING
  Online dealership communities
• MANAGING SALESPEOPLE
  In today's automotive environment
• EVENTS AND INCENTIVES
  JM&A Group’s incentive trips 2010

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