DURATION: 2 Days
TARGET AUDIENCE: Service Advisors and Service Managers
The Service Sales Consultant (SSC) Certification program is a highly
interactive course that focuses on improving performance and customer
retention in the dealership’s Service department. The program
aims to ignite a positive change in the way Service Advisors interact
with their customers. By covering such topics as the “art”
of the service write-up, value selling, effective communication, telephone
skills, and legal compliance, Service Advisors return to the dealership
with tools and techniques they can implement in their jobs immediately.
In order to earn their Service Sales Consultant Certification, participants
must also pass a final online certification exam. Topics covered include:
Effective Communication, The Service Write-Up, Building Value in the
Service Department, Telephone Skills, and Legal & Ethical Compliance.
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