DURATION: 2 Days

TARGET AUDIENCE: Service Advisors and Service Managers

COURSE OBJECTIVE:
The Service Sales Consultant (SSC) Certification program is a highly interactive course that focuses on improving performance and customer retention in the dealership’s Service department. The program aims to ignite a positive change in the way Service Advisors interact with their customers. By covering such topics as the “art” of the service write-up, value selling, effective communication, telephone skills, and legal compliance, Service Advisors return to the dealership with tools and techniques they can implement in their jobs immediately. In order to earn their Service Sales Consultant Certification, participants must also pass a final online certification exam. Topics covered include: Effective Communication, The Service Write-Up, Building Value in the Service Department, Telephone Skills, and Legal & Ethical Compliance.

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