Heather Haynes started in the car business in 1986 as Telephone
Operator/Porter. While in High School and College she held
numerous positions in the car business. Heather held the roles
of Greeter, Accounts Payable Administrator, Cashier and Salesperson.
After graduating from Howard University in Washington DC,
Heather became a Leasing Manager for Ray Wilkinson Buick Cadillac
in Racine, WI. She went on to hold numerous positions including
New Car Sales Manager, Used Car Sales Manager, F&I Manager
and General Sales Manager. Additionally, Heather graduated
at the top of her class from the NADA Dealer Academy in 1999.
Coming to JM&A Group as an F&I Specialist in 2000,
Heather was soon promoted to a Corporate Trainer in the Performance
Development Center PDC. Heather has held the role of Trainer,
Sr. Trainer, Training Supervisor and now Training Manager.
Heather is responsible for managing the PDC training team.